Returns & Exchanges

At Santa Barbara Gift Baskets, we take pride in the quality of our curated selections and want you to be completely satisfied with your purchase. If your gift arrives damaged or does not meet your expectations, our team is here to ensure a swift resolution through a replacement or store credit.

Return Process

• 1.
  Contact Customer Support

  Reach out to our local Santa Barbara team via email or phone within 48 hours of delivery to report any issues with your order.

• 2.
  Provide Documentation

  Please include your order number and clear photographs of the gift basket and its contents to help us assess the condition of the items.

• 3.
  Await Authorization

  Our specialists will review your request and provide a return authorization code or instructions for disposal of perishable items if applicable.

• 4.
  Receive Resolution

  Once your claim is processed, we will issue a full replacement, a substitute item of equal value, or a store credit to your account.